You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we can not be liable for your postage charges. If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If returning items that are not suitable for either refund or exchange you are accountable for the delivery cost in returning it to us. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note. Return Items to a storeĪny item (excluding food and underwear) can be returned to any Leisure Lakes Bikes store not just the one you made your purchase at, including those made online.

Please do not ride the bike as a full refund cannot be given if the bike has been used or damaged. b) If we have delivered the bicycle you ordered, but upon inspection you decide it is not the bike for you, we will charge you £50.00 for the collection.a) If we have sent you the incorrect bicycle, we will cover the cost of collection and delivery of the correct model.If you wish to return your bike to us please keep it in the box it arrived in and call us on 01772 644340 and we will arrange a collection. If you used the pay by Amazon option when checking out then please send your package using a recorded delivery method (always keep a copy of your receipt!) with a note inside stating whether you want an exchange (what you want it exchanging for) or refund, to the following address: Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address:.You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods.It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories).Ĭustomers are accountable for return shipping charges. Simply box up your items for return, include a cover note with the word REFUND or EXCHANGE inside & follow the below steps for safe return to our warehouse where your return will be processed promptly. Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note. In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 60 days of the purchase date for a full exchange or refund.

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